I filled out my survey but have since moved. Can I change my address?
Yes, even if the surveys lock you will still be able to change your shipping address up until rewards are ready to ship.
Last updated: March 11, 2024 02:42
I pledged for a tea set tier. Can I switch out the pot or cup for something else?
No, the tea set tiers are meant for matching tea pot and cup pin sets only. If you want to mix and match, please consider adding on pins to your order.
Last updated: March 11, 2024 02:43
Will there be backing cards for these pins?
Not this time. Pins will be sent in the packaging I receive them in from my manufacturer. This is in order to save time during the fulfilment process.
Last updated: March 11, 2024 02:44
Can I add your previously made pins to my order?
No, just so it doesn’t get too complicated. I have over 60 other pins so adding all of those as add-ons sounds like a nightmare! If you are interested in the other pins, you can purchase them on my Etsy.
Last updated: March 11, 2024 02:46
What are your dogs' names?
The big wolf-looking husky mix is Balto and the shiba inu is Morgana!
Last updated: March 11, 2024 02:49
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: March 27, 2024 13:55
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
Last updated: March 27, 2024 13:55
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like
Last updated: March 27, 2024 13:55
I'm from the EU or UK and would like to order - how can I message you about this?
Please contact me via my website https://www.marachistudios.com and use the contact form! I will make a custom Etsy listing for your order respecting campaign pricing closer to the campaign shipping date.
Last updated: May 07, 2024 00:43
When will cards be charged, surveys locked, and addresses locked?
Cards will be charged every Friday until surveys lock on the 31st of May. Addresses will lock just before shipping is ready, so expect that to happen anywhere between July and October depending on manufacturing.
Last updated: May 07, 2024 00:45
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.